Refund policy

Goldie’s Superfoods Refund and Return Policy

At Goldie’s Superfoods, we are committed to providing you with the highest quality products and ensuring your satisfaction. Please review our refund and return policy below to understand your options:

Returns

Due to the nature of our food products, we are unable to accept returns once the package has been opened or used. However, if you encounter any issues with your order, we’re here to help.

Refunds

We offer refunds under the following circumstances:

  1. Damaged or Defective Products:
    If your order arrives damaged or defective, please contact us within 7 days of receiving the product with the following information:

    • A photo of the damaged or defective item.
    • Your order number.
    • A brief description of the issue.

  2. Incorrect Orders:
    If we sent you the wrong product, we will happily replace it or issue a refund. Contact us within 7 days of receiving your order.

  3. Non-Delivery:
    If your order doesn’t arrive within the estimated delivery window, please reach out to us so we can investigate and resolve the issue.

How to Request a Refund or Report an Issue

To initiate a refund, please email us at info@goldiessuperfoods.com with the subject line “Refund Request – [Order Number]” and provide:

  • Your full name and contact information.
  • Your order number.
  • Photos (if applicable).
  • A detailed explanation of the issue.

Our team will review your request and respond within 2–3 business days.

Exclusions

Refunds and replacements are not provided for:

  • Products purchased from unauthorized retailers or third-party sellers.
  • Dissatisfaction with taste preferences (we recommend reviewing product details before purchase).

Shipping Costs

  • Refunds do not include shipping costs unless the issue was due to our error (e.g., damaged, defective, or incorrect items).
  • For approved refunds, any shipping costs will be credited back to your original payment method.

We’re Here to Help

We strive to make your experience with Goldie’s Superfoods enjoyable and worry-free. If you have any questions or concerns, please don’t hesitate to contact us at info@goldiessuperfoods.com

Thank you for choosing Goldie’s Superfoods!